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Frequently Asked Questions

Q: What is the difference between PU (Polyurethane) and SensCilia™ in Shirt Printing?
A: They are difference in size, material and price, click here for details.

Q: Are there any Chelsea retail stores in Asia Pacific?
A: Chelsea Megastore Asia Pacific is an official online megastore and no retail stores in Asia Pacific at the moment.

Q: How much does shipping cost?
A: Shipping costs vary depending on the quantity and weight of the items you purchase as well as the volume of the package, number of shipments and the shipping option you choose.
 
Q: How long the delivery will take after the payment has been made?
A: Order will be dispatched after confirmation of payment. Transit time from collection to delivery varies according to the shipping address, please click the following link for the delivery time required to reach your country: http://www.chelseamegastoreasia.com/index.php?_a=viewDoc&docId=24
Please note shirts with printing of additional names, numbers and badges may take an extra few days to dispatch.
 
Q: What is Currency reference?
A: All prices set are based on Hong Kong dollar. To change the currency simply click the appropriate currency on the drop-down menu at the top right of the page. On clicking one of the currencies, the page you are on currently will refresh with all prices displayed in your new currency. Prices will be displayed in your new currency until you change it again. Please note however that the prices shown in Hong Kong dollar (HKD) are fixed and all other currencies are for reference only and do not follow currency exchange rates.
 
Q: What are the Payment options?
A: Payment methods:

• Accepts Paypal and direct credit card payments.
• Recommended for Visa customers that cannot get their cards verified.

• Accepts direct Visa and MasterCard transactions.
• For Visa customers, Please click here to learn/activate "Verified by Visa"
• For MasterCard customers, Please click here to learn/activate "MasterCard SecureCode"
• For customers that cannot get their cards verified, please use Paypal for direct Visa / MasterCard transaction.

• Accepts China RMB card payments
• Support more than 20 major banks in China

• For customers in China only
Bank-In
• For customers in Hong Kong only

Q: What is the 7-days Policy?
A: You may exchange products within 7 days after receipt of the order (based on the delivery record), and upon pre-approval of chelseamegastoreasia.com. Please kindly note that all return and re-shipping charges are the customer's liability. All merchandises including price tag and packaging should be in its original good conditions.
 
The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
 
Q: What are the Non-returnable items?
A: We DO NOT accept returns of certain products, including:
‧Any product that is returned more than 7 days after receipt
‧Any product that has been worn, altered or washed
‧All discount, clearance or sales product
‧Any free gift
‧Any customized product, for example: shirt printing
 
Q: Can we return Defective Items?
A: All products are checked for quality before dispatch. Whilst we use our best efforts to ensure that the product is delivered to you in a perfect condition, the product may be damaged in the delivery process. Should this happen please return the damaged or wrong products, you may return the defective item(s) including the merchandise, the price tag and the packaging by a recorded delivery service, as we cannot be held responsible for goods not returned.
 
Q: What about the Customs?
A: For any customers purchasing outside of Hong Kong, any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be bourne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.